I have a Policies and Procedures Manual and a notebook with summaries of all our over 200 group studies on the counter, as well as separate stand-up acrylic framed signs for:
1. How to check out/in material,
2. How to search in computer data base
3. What labels on spines mean (Spanish language, Christmas, Large Print, Youth interest)
4 How to check out sermon recordings
I would love to consolidate all this in a help/desk book to decrease clutter on the counter, but my patrons have a history of not looking at anything that is in a book on the counter. They pay more attention to signs. But even signs don't always work. I tried posting an enormous hot pink arrow with the words "RETURN BOOKS HERE" pointing to the book return cart, and a few people still asked where to return their books. Sigh.)
How successful has a desk book been, and what format do you suggest?
We have a three ring binder with page protectors to hold the pages (many will be duplicated)
Here is our Table of Contents:
Circulation Desk
Information for volunteers who are not here every week who forget details
Duties in opening the library
Work schedule for the week
List of Volunteers and Committee members
Church Calendar for the month and location in the church for meetings
Forms - originals that will be copied for patron use)
Membership card
Repair Slip forms
Record of Donation
To Reserve a Book
Non-book check out sheet (for magazines)
The Collection
Shelf arrangement of the library - floor plan
Gift policy
weeding policy
Selection policy
These are the main things in our desk book. It is mainly for the volunteers use, to help answer questions by patrons. We also have the "Church Library Ministry Information Service" put in individual binders for each section (tabs) so we can add notes after attending a conference. I find the Desk Book has a different purpose and is separate.
We call ours a "Help Book". It contains sections on "Who to Call" (problems, emergencies, etc.), Basics Brushup (How do I do.....?), Policies, To Do (What was done, what needs to be done, all dated, etc. a running log).
Replies
I have been trying to create one for some time. Thanks for asking this.
I have a Policies and Procedures Manual and a notebook with summaries of all our over 200 group studies on the counter, as well as separate stand-up acrylic framed signs for:
1. How to check out/in material,
2. How to search in computer data base
3. What labels on spines mean (Spanish language, Christmas, Large Print, Youth interest)
4 How to check out sermon recordings
I would love to consolidate all this in a help/desk book to decrease clutter on the counter, but my patrons have a history of not looking at anything that is in a book on the counter. They pay more attention to signs. But even signs don't always work. I tried posting an enormous hot pink arrow with the words "RETURN BOOKS HERE" pointing to the book return cart, and a few people still asked where to return their books. Sigh.)
How successful has a desk book been, and what format do you suggest?
We have a three ring binder with page protectors to hold the pages (many will be duplicated)
Here is our Table of Contents:
Circulation Desk
Information for volunteers who are not here every week who forget details
Duties in opening the library
Work schedule for the week
List of Volunteers and Committee members
Church Calendar for the month and location in the church for meetings
Forms - originals that will be copied for patron use)
Membership card
Repair Slip forms
Record of Donation
To Reserve a Book
Non-book check out sheet (for magazines)
The Collection
Shelf arrangement of the library - floor plan
Gift policy
weeding policy
Selection policy
These are the main things in our desk book. It is mainly for the volunteers use, to help answer questions by patrons. We also have the "Church Library Ministry Information Service" put in individual binders for each section (tabs) so we can add notes after attending a conference. I find the Desk Book has a different purpose and is separate.
Joy Cryer
Librarian, Tallowood Baptist Church
Houston, Texas
We call ours a "Help Book". It contains sections on "Who to Call" (problems, emergencies, etc.), Basics Brushup (How do I do.....?), Policies, To Do (What was done, what needs to be done, all dated, etc. a running log).